Exchanges & Refunds
Orders cannot be cancelled once it has been processed.
Goods ordered and/or sold are not-exchangeable, non-refundable unless approved by XTRA Designs Pte Ltd.
Returns and exchanges are only accepted for defective items or items grossly misrepresented in product listings. We strictly do not accept change-of-mind returns or exchanges. *For Herman Miller Aeron Chair size exchanges, please see section below.
Onus is on customer to inspect goods upon delivery. All requests for returns/exchanges must be made within 7 days from the date of delivery.
Upon approval, goods must be returned in original condition within 7 working days. Returns and exchanges are not applicable to custom or special order furniture, or clearance sale items.
All sale and clearance items are non-returnable, non-refundable and non-exchangeable. Warranty is not applicable.
Exchanges are not applicable to custom / non-standard furniture / lighting.
Refunds will be processed around 4 weeks and issued via cheque or credit card.
*Size Exchanges for Herman Miller Aeron Chair
Customers are strongly encouraged to test chair sizes in store before buying to ensure proper fit. XTRA is not liable for customers’ incorrect selection or change of mind.
In the event of discomfort due to having purchased the wrong size, requests for size exchange must be made within seven (7) days from the day goods are delivered and are subjected to the following conditions:
- There will be a 15% restocking fee chargeable per item returned.
- All returned items must be unused in its original condition.
Requests for returns after seven days will be subject to management approval.
We reserve the right to deny returns/exchanges should the product be found in used condition.
Return of Goods
Upon approval of refund/exchange, item(s) must be returned within seven (7) working days or our earliest available collection date, whichever is sooner.
All returned items must be unused in its original condition, with original tags and/or packaging intact.
Failure to return goods within stipulated date and in original condition will deem the refund void. Goods will be considered sold.