Frequently Asked Questions

Products / Order

If a product is out-of-stock, can I pre-order it?

Yes, you may pre-order a product. Indent orders will take around 3-4 months to arrive in Singapore.

May I know when would the products be restocked?

We will update restocked products on all our social media platforms. Follow our Facebook and Instagram account for more updates!

Are the Herman Miller office chair prices inclusive of ALL the ergonomic features? Or do we have to add-on separately?

Yes, all Herman Miller ergonomic chairs comes inclusive with all features. Add-on items such as headrests are not sold in XTRA.

Installation

Warranty

Will the 12-Year Warranty for Herman Miller office chairs be on-site servicing or do I have to bring it down?

We will advise on a case-by-case basis. For warranty claims and enquiries, kindly take a photo of the product sticker under your chair
and the part requiring servicing, and email it to customerservice@xtra.com.sg

What does your Warranty cover for Herman Miller office chairs?

You may wish to check out more information about Warranty and Aftercare

Payment

Which cards are accepted for interest free rates?

AMEX 6 months
OCBC 6/12 months.

(Applicable only in-store.)

I was halfway through the Paypal checkout and had some issues. Did my payment go through?

Please call us immediately at +65 6336 0688 or email us at info@xtra.com.sg

Other Enquiries

I would like to try the chairs out in real life. Is your shop open to walk-in clients and where is it located?

Yes, our showroom is open 11am-8pm daily, no appointment needed. We are located at Marina Square #02-48, just above Kiztopia.

Clearance Product Disclaimer / Display Pieces

All Clearance Items / Display Pieces are sold as-is and are a final sale. Strictly no refunds or exchanges once the item has been purchased.
Warranty is not applicable to Clearance Items / Display Pieces.
Kindly note that Clearance Items / Display Pieces may be discoloured, faded or worn on spots as it has been a showroom display model.
Clearance Items / Display Pieces do not come with their original boxes.
It is the customer’s responsibility to inspect the product in store before purchasing. Product images used are for illustration purposes only.
All Clearance Items / Display Pieces are sold on a first come, first serve basis. Please contact the Xtra Retail Showroom at +65 6336 0688 (Marina Square), WhatsApp at +65 9177 5321 or email us directly at contactus@xtra.com.sg to confirm availability, quantity or for further clarifications.
XTRA Designs Pte Ltd reserves the right to amend the Clearance Product Disclaimer / Display Pieces without prior notice.