SALE OF GOODS
Goods ordered and/or sold are not exchangeable/ returnable unless approved by XTRA DESIGNS PTE LTD. (XTRA)
Returns must be in original condition within 7 working days upon approval of XTRA. Returns and exchanges are not applicable to custom or special order furniture.
Cancellation is not possible upon order confirmation.
Should you have any problems with your order, kindly contact us at customerservice@xtra.com.sg.
VARIATION OF FINISHES
Natural variation occurring in wood, stone, leather and natural fibres are not considered defects. XTRA does not warrant the colourfastness, and/or the matching of colour, grains or textures of these natural materials.
DELIVERY
First Delivery:
Standard Delivery
– Delivery within seven (7) working days
– FOC subject to minimum purchase of $1000, based on 1 driver and 1 assistant
Non- Standard Delivery
– Where item(s) has to be carried more than 5 floors via stairs, additional labour charges will be imposed
Subsequent Delivery(ies):
Customer’s failure to receive goods for the first delivery. Chargeable at prevailing rates.
Labour Charges
Chargeable at prevailing rates
Changes of Delivery Date By Customer
Customer must notify XTRA minimum two (2) working days in advance in the event of any desire to change delivery date/time.
Inspection of Goods
Onus is on customer to inspect goods delivered. Any claim(s) of short deliver and/or damaged goods must be made in writing within seven (7) days from delivery date.
WARRANTY & AFTERCARE
12 months warranty is applicable for all brands against any manufacturers’ defect, except for Herman Miller.
Herman Miller carries stipulated warranty for its products.Please do NOT remove or tamper with the sticker under the products or your warranty shall be considered void.
| 12 years | 5 years | 1 year |
|---|---|---|
| Aeron | Eames Hang-it-all Rack | Airia Collection |
| Embody | Eames Lounge Chair and Ottoman | Formwork Collection |
| Mirra | Eames Moulded Plastic Series | |
| Sayl | Eames Walnut Stool | |
| Nelson Platform Bench |
As the exclusive dealer for Herman Miller in Singapore, XTRA will service all warranty claims on site within 12 months of purchase. Warranty claims thereafter, but still within the stipulated period, will be subjected to a nominal transportation fee.
Products purchased from parallel importers are only warranted for 6 months. A fee of $214 will be applied for labour and transportation for services done after the 6th month.
There will be no charge for replacement of product parts if the stipulated warranty has yet to expire. Kindly take note that replacement of damaged parts can be done only if damage is not the result of wear and tear.