Frequently Asked Questions

Clearance Product Disclaimer / Display Pieces

  • All Clearance Items / Display Pieces are sold as-is and are a final sale. Strictly no refunds or exchanges once the item has been purchased.
  • Warranty is not applicable to Clearance Items / Display Pieces.
  • Kindly note that Clearance Items / Display Pieces may be discoloured, faded or worn on spots as it has been a showroom display model.
  • Clearance Items / Display Pieces do not come with their original boxes.
  • It is the customer’s responsibility to inspect the product in store before purchasing. Product images used are for illustration purposes only.
  • All Clearance Items / Display Pieces are sold on a first come, first serve basis. Please contact the Xtra Retail Showroom at +65 6336 0688 (Marina Square), WhatsApp at +65 9177 5321 or email us directly at contactus@xtra.com.sg to confirm availability, quantity or for further clarifications.
  • XTRA Designs Pte Ltd reserves the right to amend the Clearance Product Disclaimer / Display Pieces without prior notice.

Products / Order

QN: If a product is out-of-stock, can I pre-order it?

ANS: Yes, you may pre-order a product. Indent orders will take around 3-4 months to arrive in Singapore.

QN: May I know when would the products be restocked?

ANS: We will update restocked products on all our social media platforms. Follow our Facebook and Instagram account for more updates!

QN: Are the Herman Miller office chair prices inclusive of ALL the ergonomic features? Or do we have to add-on separately?

ANS: Yes, all Herman Miller ergonomic chairs comes inclusive with all features. Add-on items such as headrests are not sold in XTRA.

Installation

QN: Does installation come with lighting purchases from XTRA?

ANS: No, we do not provide light installation but let us know if you need any recommendations.

Warranty

QN: Will the 12-Year Warranty for Herman Miller office chairs be on-site servicing or do I have to bring it down?

ANS: We will advise on a case-by-case basis. For warranty claims and enquiries, kindly take a photo of the product sticker under your chair and the part requiring servicing, and email it to customerservice@xtra.com.sg

QN: What does your Warranty cover for Herman Miller office chairs?

ANS: You may wish to check out more information about Warranty and Aftercare here: https://xtra-eshop.com.sg/warranty-aftercare/

Payment

QN: Which cards are accepted for interest free rates?

ANS: AMEX 6 months || OCBC 6/12 months. (Applicable only in-store.)

QN: I was halfway through the Paypal checkout and had some issues. Did my payment go through?

ANS: Please call us immediately at +65 6336 0688 or email us at info@xtra.com.sg

Other Enquiries

QN: I would like to try the chairs out in real life. Is your shop open to walk-in clients and where is it located?

ANS: Yes, our showroom is open 11am-8pm daily, no appointment needed. We are located at Marina Square #02-48, just above Kiztopia.

Not the answers you were looking for? Drop your enquiry to contactus@xtra.com.sg or call us directly at +65 6336 0688