Terms & Conditions
Goods ordered and/or sold are not exchangeable/returnable unless approved XTRA Designs Pte Ltd. Upon approval, goods must be returned in original condition within 7 working days. Returns and exchanges are not applicable to custom or special order furniture.
Cancellation of Goods
Any cancellation of goods ordered will result in forfeiture of 50%** deposit paid.
**50% Deposit Forfeiture
- If customer paid full amount of the order – 50% of the amount will be forfeited.
- If customer paid paid 50% of the full amount – the full 50% amount paid shall be forfeited.
Delay in Production
XTRA Designs will only commit to an “estimated date of arrival” to the customer. In the event of delay due to unforeseen circumstances, XTRA will not be liable to the customer for any liquidated, incidental or consequential damages and/or remedies whatsoever.
Variation of Finishes
Natural Variation occurring in wood, stone, leather and natural fibers are not considered as defects. XTRA Designs does not warrant the colorfastness, and/or the matching of colors, grains or textures of these natural materials.
We currently only ship within Singapore.
Payment has to be made before date of delivery. It is the onus of the customer to ensure payment is duly made. Failure to do so may result in non-delivery and subsequent deliveries will be chargeable.
Title of Goods
The title of goods remains the property of XTRA Designs unless full payment is made. Hence, XTRA Designs reserves the right to repossess such goods notwithstanding the fact that the goods had been delivered.
Sale Items/Clearance Items are non-refundable, non-exchangeable and warranty is not applicable.